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House rules

Shelter is a space for music, freedom and respect. Help us keep it that way. By entering the club, you agree to the following house rules.

Respect & behaviour

Shelter has a zero-tolerance policy towards any form of discrimination, hate speech, harassment or violence. This includes racism, sexism, homophobia, transphobia, xenophobia, ageism, and any physical, verbal or sexual harassment.

Any behaviour of this kind will result in immediate removal from the venue and may lead to a permanent ban.

We welcome everyone who comes to enjoy the music, the space and each other with respect towards fellow visitors, artists, and staff.

Entry policy

Shelter reserves the right to refuse entry at all times, even if you hold a presale ticket.

Entry may be denied in cases including but not limited to:

  • Visible intoxication

  • Aggressive or disrespectful behaviour

  • Large groups arriving together

  • Inappropriate or offensive clothing

  • Lack of awareness of the event or program

The minimum age for entry is 18. A valid ID may be requested. All visitors are subject to a security search upon entry. Refusal will result in denied entry.

Presale and guestlist queues have priority over door sales.

No phone policy

Shelter enforces a no-phone policy on the dancefloors and inside the venue. Using your phone may result in removal from the club. This policy does not apply to staff.

Drugs, smoking & weapons

  • Hard drugs are strictly prohibited.

  • Soft drugs (weed or hash) are permitted up to 5 grams.

  • Soft drugs may only be consumed in the designated smoking area.

  • Pre-rolled joints are not allowed.

  • Smoking and vaping are only permitted in designated smoking areas.

  • Weapons of any kind are strictly prohibited.

Commercial activity

Distribution of flyers, promotional materials or any form of advertising inside or around Shelter is not permitted. Cleaning or damage costs will be recovered from the responsible party.

Cameras & liability

By entering Shelter, you agree to security camera recording. Shelter is not responsible for loss, theft or damage of personal belongings.

Payments & lockers

Shelter is a cashless venue. We accept major debit and credit cards. We have e-lockers and non e-lockers. Non e-lockers require a €2 coin, please bring one.

Neighbourhood

Please respect our neighbours when entering and leaving the venue.

Failure to comply

Failure to follow these house rules may result in denied entry or removal from the venue, without ticket refund.