FAQ
What are Shelter’s opening hours?
During regular club nights, Shelter opens at 23:00 and stays open until at least 06:00. During special events and weekenders, opening hours may vary. Always check our social channels for the most up-to-date information.
Until what time can I enter the club?
On regular club nights, doors close at 04:00. Please arrive before this time, entry is not permitted after doors close.
What is the minimum age to enter Shelter?
The minimum age is 18. A valid ID may be requested at entry.
Is there a dress code?
We encourage visitors to dress in a way that expresses their personality. There is no strict dress code. However, entry may be denied for suits, dress shirts, football shirts or any offensive or discriminatory clothing.
What kind of music can I expect?
Shelter brings together a diverse crowd and a wide range of electronic music. Our line-ups span house, techno, trance, italo disco, afro house and more. Something for every (House) music lover.
Where can I buy tickets?
Tickets are sold through our official ticketing partner. You’ll find the ticket link on our Tickets page and social channels.
I can’t find the email with my ticket. What should I do?
Please contact our ticketing provider Fourvenues directly. They can help you retrieve your ticket confirmation.
How can I sell my ticket?
If you can’t attend, you can safely resell your ticket via TicketSwap using the link in your confirmation email.
Resale prices are capped at 120% of the original price to ensure fair access.
Only tickets purchased via our official ticket shop or TicketSwap are guaranteed valid.
What do I do when pre-sale tickets are sold out?
A limited number of tickets are always available at the door. Arrive early for the best chance of entry.
Is there a smoking area?
Yes. Smoking and vaping are only permitted in the designated smoking area.
Do you have lockers?
Yes. Lockers are available inside the club. Non e-lockers require a €2 coin.
Is re-entry allowed?
No. Once you leave the club, re-entry is not permitted.
Am I allowed to take pictures in the club?
Shelter enforces a no-phone policy on the dancefloor. Phone use - including filming or photography - may result in removal from the venue.
I’ve lost something in the club, what now?
If an item is found after closing, we’ll do our best to return it to you.
Email info@shelteramsterdam.nl with a clear description of the lost item.
If confirmed, you can pick it up on Fridays or Saturdays between 21:00 and 23:00.
Items are kept for a maximum of three months, as required by law.
What is Shelter’s search policy?
All visitors may be subject to a security search upon entry. Refusal to cooperate will result in denied entry.
My ticket says ‘entry before midnight’. Why is this?
Some presale tickets require entry before midnight. If you arrive after this time, you may be asked to pay the price difference at the door.
What payment methods does Shelter accept?
Shelter is a cashless venue. We accept major debit and credit cards.
Please note: non e-lockers require a €2 coin.
How do I get to Shelter?
Shelter is located at A’DAM Tower, Amsterdam Noord.
You can reach us easily via the free ferry from Amsterdam Central Station.